Welcome to VistaBuy (https://vistabuy.online/). These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of our website and services. Please read them carefully before using our platform. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. General Information
VistaBuy is an e-commerce platform that offers a wide range of products including fashion, electronics, home essentials, accessories, and more. The platform allows users to browse, select, and purchase products from the convenience of their own device.
Throughout the site, the terms “we”, “us”, and “our” refer to VistaBuy. The terms “you”, “user”, and “customer” refer to the visitor or purchaser using our website.
2. Eligibility
By using our website, you affirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You also represent and warrant that you have the legal right to enter into this agreement and to use the services in accordance with all terms and conditions herein.
3. User Account
To access certain features of the website, you may be required to register an account. When you create an account, you must provide accurate and complete information.
You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
We reserve the right to suspend or terminate your account at our sole discretion if any suspicious or fraudulent activity is detected.
4. Products and Pricing
We make every effort to display as accurately as possible the colors, descriptions, and images of our products. However, we cannot guarantee that your monitor’s display of any color will be accurate.
All prices are listed in INR (₹) and are subject to change without notice. We reserve the right to modify prices, product availability, or discontinue items at any time without prior notice.
We also reserve the right to limit the quantity of any product or service we offer.
5. Order Process
Once you place an order on VistaBuy, you will receive a confirmation email containing the details of your order. This email does not guarantee acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, inaccuracies, or errors in product or pricing information.
Your order is only considered confirmed once it is dispatched from our warehouse and you receive a shipping confirmation.
6. Payment Terms
We accept multiple modes of payment including Credit Cards, Debit Cards, Net Banking, UPI, and Wallets. All payments must be completed before order dispatch.
You represent and warrant that:
- You have the legal right to use any credit/debit card or other payment method in connection with any purchase.
- The information you supply to us is true, correct, and complete.
All transactions are processed through secure payment gateways and are subject to validation checks and authorization by your card issuer or bank.
7. Shipping and Delivery
We aim to process and ship all orders as quickly as possible. Delivery timelines may vary depending on your location and availability of the product.
Estimated delivery times will be mentioned on the product page or during checkout. Please note that delays due to unforeseen circumstances (weather, customs, courier delays) are beyond our control.
Shipping charges (if any) are clearly displayed at the time of checkout and are non-refundable once the order is shipped.
8. Returns and Refund Policy
Your satisfaction is important to us. We offer returns and exchanges on eligible products within a specific time window (usually 7–15 days from the date of delivery). For more information, please review our full Return & Refund Policy page.
To qualify for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging with all tags, manuals, and accessories intact.
- Proof of purchase is required for all returns.
Refunds will be initiated to the original method of payment and may take 5–7 business days after the return is processed.
9. Cancellations
Orders can be canceled before they are dispatched. Once the product has been shipped, cancellation requests will not be accepted.
If your order is eligible for cancellation, you will receive a full refund to the original payment method.
10. Intellectual Property
All content included on the site – such as text, graphics, logos, images, product descriptions, videos, and software – is the property of VistaBuy or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without express written permission from us.